=>>> DO NOT MISS!!! Miele S7580 Tango Upright Vacuum Cleaner
Vacuum & Floor Care 6
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3 of 3 people found the following review helpful
5.0 out of 5 starsIf purchasing on Amazon, make sure it's from Vacuum-Direct !March 19, 2011
By Rod
Amazon Verified Purchase
If you read my original review. I was not too happy because I received my Miele S7 Tango Elite series vacuum cleaner and the manufacturer's box was all beat up. The styrofoam was all broken up, and the box had been re-taped, and to make matters worse, the accessories that only come with the Elite series S7 (microset and flexible crevice tool) were missing!This led me to question whether or not my vacuum was used or not.Without giving it any further thought I was going to just return the vacuum.The very next day I got a call from Sam. A very professional young man who works for Vacuum-Direct. He was very concerned and apologetic regarding what had happened. When they ship their product to be fulfilled by Amazon in Amazon's warehouses they ship them in corrugated boxes so the boxes stay in good shape. They did not even know Amazon was slapping the UPS labels right on the manufacturer's box.Todd the owner / manager of Vacuum-Direct also followed up. He was also very sincere and very professional. He gave me all the options and turned a bad experience into a great one. I can't say what they offered for my troubles, but it was extremely generous and they are also sending me the missing accessories. For anyone that is worried about buying this vac online due to the reviews of those who falsely claim that Miele won't honor the warranty... rest assured...Vacuum-Direct is a "Diamond" level Miele authorized dealer. The 7 year warranty is in full effect. Thanks Todd (and Sam) this kind of customer service makes a difference these days.
Product Title : =>>> DO NOT MISS!!! Miele S7580 Tango Upright Vacuum Cleaner
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